Refund and Returns Policy
Introduction
At Brand Interiors Hub, we value your satisfaction above all else. We understand that sometimes things don’t go as planned, and you may need to return a product. That’s why we’ve created a clear and straightforward Refund and Returns Policy to ensure you have a hassle-free experience.
What is Our Refund and Returns Policy?
Our Refund and Returns Policy outlines the conditions under which you can return products purchased from Brand Interiors Hub and how refunds are processed. It’s designed to be fair and transparent, giving you peace of mind when shopping with us.
Eligibility for Returns
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns must be initiated within 30 days of receiving the product. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Items That Cannot Be Returned
Certain types of items are non-returnable, such as custom-made products, gift cards, and downloadable software products. Please check the product details before making a purchase to ensure it’s eligible for return.
How to Initiate a Return
Starting a return with Brand Interiors Hub is simple. Contact our customer service team via email at support@brandinteriorshub.xyz or whatsapp contact [03104071250]. Provide your order number, the item you wish to return, and the reason for the return. Our team will guide you through the next steps.
Processing Your Return
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Refund Process
Refunds are issued to the original payment method. Please allow 5-7 business days for the refund to reflect in your account. If you haven’t received a refund after 7 days, please contact us for assistance.
Partial Refunds
In some cases, only partial refunds are granted. This may happen if an item is returned in a condition different from how it was received or if it’s missing parts that were included in the original packaging.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us, and we’ll guide you through the process.
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will provide a replacement or a full refund, depending on your preference.
Sale Items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@brandinteriorshub.xyz.
Contact Information
For any questions or concerns about our Refund and Returns Policy, please reach out to us at support@brandinteriorshub.xyz or whatsapp contact [03104071250]. We’re here to help you with any issues you may have.
Conclusion
At Brand Interiors Hub, your satisfaction is our priority. We stand by the quality of our products and are committed to making things right if you’re not completely satisfied. Don’t hesitate to contact us with any questions or concerns.
FAQs
- Can I return a custom-made item?
- No, custom-made items are non-returnable.
- How long do I have to return an item?
- You have 30 days from the date of purchase to initiate a return.
- Who pays for return shipping?
- The customer is responsible for return shipping costs.
- How will I receive my refund?
- Refunds are issued to the original payment method.
- What should I do if I receive a damaged item?
- Contact us immediately, and we will arrange a replacement or refund.
